Reservations

Calculation for online bookings on www.atet.hr, includes: 

• Unlimited Mileage
• Basic Insurance with responsibility of the renter 
• Selected extras
• Winter package (mandatory fee from 15.11.-15.3.)

Out of hours pick up of the vehicle is possible if it is previously agreed on and confirmed from ATET.

Pick up out of the working hours is additionally charged in the amount of 30,00 eur. All working hours are available under Offices.

ATET Zagreb airport:

MON - FRI: 08:00 - 16:00
SAT, SUN and Holidays: closed

If you are picking up the vehicle on Zagreb Airport, please enter your flight number also when making your booking online or sending an inquiry, so our agents will be able to monitor the flight for any possible delays.

Even if the flight is late our agent will wait for the renter, but out of hours pick up will be additionally charged in the amount of 50,00 eur. 

*In case the vehicle is returned out of hours (without an agent present) the returned vehicle will be checked the next working day in the morning. Until then the responsibility is remaining on the renter.

Payment is made upon the pick up of the vehicle in the amount of rental costs + deposit (informations about the deposit in next section below)

We only accept Credit or Debit Cards (Visa, Mastercard or Diners) or a Card that has an option of reserving/ blocking the funds on it.

 Please contact your bank before payment is needed to see if your Card will be suitable.

The name on the credit card needs to be the same as the primary driver of the rental car.

If you book and pay for the car for in advance you will need to make sure that the credit card that you paid with is presented when you pick up the vehicle as well as the owner of the card.

Winter package includes everything you need for a safe drive. It consists of quality winter tyres, which are the most important part of the vehicle. Most drivers know that snow and ice can dramatically affect their safety on the road. Steering, acceleration and braking are more difficult as normal tyres have less grip in these conditions. However, it is not just these extreme wintry conditions which can reduce your safety on the road. Even cold, damp roads can dramatically affect the performance of tyres, leading to an increased accident risk.Winter package includes: quality winter tires, ice scraper, fluid against freezing of windshield

Winter package is additionally charged between 15.11. and 15.3. (winter season).

All rented vehicles include basic insurance with renters responsiblity - the amount up to which the renter is responsible for the vehicle depends on selected category of the vehicle. (Read more in Terms and Conditions, Section X. Insurance and Liability).

Renter has a possibility to add additional insurance / Excess Protection, which reduces the responsibility of the renter in case of damage. Excess Protection is additionally charged and the amount depends on selected Protection package as well as selected category of the vehicle. 

• RCDW = Reduced Protection 
• SCDW =  Super Protection 
• ALL = All Inclusive Premium Protection 

Table of vehicle Excess and amounts of Excess Protections / * 25% VAT is included in prices; All prices are in EUR (€)

Renters responsibility is reduced for half of total excess of the vehicle (the amount depends on selected car group).

RCDW / Reduced excess does not cover damages:

• damages on exterior of the vehicle
• damage inside the vehicle and engine sump.
• tires, windscreen wipers, decorative covers, undercarriage and aerial damage
• when driving under the influence of alcohol, sleeping pills, tranquilizers, drugs, where driving is not recommended, barbiturates and other narcotics
• while not taking good care of the vehicle or while damaging it on purpose
• if the Renter appears without a valid driving license at the time of damage being done
• if the damage results from ignorance of the terms set forth in Article II of these Terms and Conditions
• if the damage to the vehicle occurs in the areas not covered by the vehicle's insurance policy, and which are listed therein
• in other cases as mentioned in the insurance policy.

Renters responsibility is reduced to 0. In case someone scratches the vehicle on the parking lot, in time of your absence, you are not responsible for the caused scratches/ damage, since Super Protection will cover the damages made on the body of the car. Selected excess protection does not cover possible damages made on tires, windows or undercarriage. If during rental there will be any new damages then additional administrative cost will be added in amount 50,00 €.

SCDW / Super protection does not cover damages:

• damage inside the vehicle and engine sump.
• tires, windscreen wipers, decorative covers, undercarriage and aerial damage
• when driving under the influence of alcohol, sleeping pills, tranquilizers, drugs, where driving is not recommended, barbiturates and other narcotics
• while not taking good care of the vehicle or while damaging it on purpose
• if the Renter appears without a valid driving license at the time of damage being done
• if the damage results from ignorance of the terms set forth in Article II of these Terms and Conditions
• if the damage to the vehicle occurs in the areas not covered by the vehicle's insurance policy, and which are listed therein
• in other cases as mentioned in the insurance policy.

Renters responsibility is reduced to 0. In case someone scratches the vehicle on the parking lot, in time of your absence, you are not responsible for the caused scratches/ damage, since Premium Protection will cover the damages made on the body of the car. This package also covers damages on tires, windows and undercarriage, since additional WUG Insurance is included. Renter also has a service of Road Assistance included (more information about this product below) and does not need to pay Administration Handling Fee in the amount of 50,00€, which is otherwise included when damage on the vehicle is done.

The renter also has the option to include the Interior Protection service, which covers additional necessary cleaning or damage to the vehicle interior. If the additional cleaning of soiled state of the vehicle or damage to the vehicle interior is the result of negligence or vandalism, the coverage does not apply.

Each renter has the option of purchasing the "Road Assistance" service with cost 20,00 € and applies for whole rental period, which includes the following services:

• Free organization of assistance/help on the road in case of breakdown, accident and key loss.
• Free delivery of a replacement vehicle in case of breakdown, accident and key loss.
• Includes the cost of towing the vehicle by the assistance service

It is possible to drive abroad with our rental car with inclusion of a Cross Border Card, which is additionally charged.

More information under Terms and Conditions, section XIII. Geographical restrictions.

Currently it is not allowed to take our rental car in the countries below:

In case during rental period there is a planned trip to an island or a different kind of ferry transfer there will be an additional cost of Ferry transfer. Renter needs to provide this information before actual transfer with ferry.

Cost of permit for ferry transfer is 30,00€.

In case ATET is not previously informed of ferry transfer with rented vehicle and information is found out, the renter will be then charged the double cost of permit in the amount of 60,00€.

It is possible to deliver the vehicle to location other than one of our offices. When making a booking online please write in the comment box the location where you would like to pick up the vehicle.  

It is also possible to deliver the vehicle in countries other than Croatia. There is no distance limitations but please note that this is additionally charged. The additional cost depends on desired location and the information is given before confirming the booking from our Reservation's Centre.

Cancelation or modification of existing confirmed reservation is possible without having to pay any additional cancelation/amendment fee.

If a reservation with a different pick up location (other than our offices) is canceled the same day or if the vehicle is already waiting for the customer, then charge for one day rental + costs of delivery will be made.

* It applies for reservation's where preauthorization before pick up date is required

Contact us on info@atet.hr or +385 1 577 7053 for all cancelations or modifications.